The Buyer will be entitled to return the Product that has been delivered, within a term of 14* days after the Product has been received, without stating his/her reason for doing so, in the manner indicated by the Seller, provided that the Product has not been folded or worn, is undamaged and (insofar as possible) is in the original packaging. The Buyer will not be permitted to exchange the Product for another Product. If the Buyer wishes to purchase another Product he/she will have to place a new order on the Website. Any costs made for returning the goods will be for the Buyers account. The Seller will refund the Purchase Price as quickly as possible, but in any event within 30 days after the Agreement has been terminated.
*For orders made between 1st of November and 31st of December we allow returns until the 15th of January.
If you wish to return articles, please use the following address:
Rua do Prado 13,
Lourosa da Comenda
The Buyer will have a 24 months privilege for returning the article if any problem arises.
This privilege only treats problems which are not related to incorrect use of the item.
If your complaint is reasonable, we will return your shipping costs.
Please send the items to the address mentioned above.
We need the following information when returning an article:
Describe in detail what the problems is. Please notice. We do not accept cash on delivery packages. You must pay for freight in advance. Always make sure your packaging is proper and make sure to get a receipt for your shipping cost.
In order to make a purchase, we need the following information:
We are registering these informations in order to be able to ship the articles to you.
We keep our records for 5 years and they are hereafter deleted.
We do not collect any data you do not wish to provide.
We do not provide 3rd parties with information, and we never register any unwanted information. No personal information provided is transferred, made available or sold in any way to third parties. You can always object to these terms by sending an email to firstname.lastname@example.org
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VAT n: 516192493
Mercado de Matosinhos
Rua França Júnior, Espaço 10